Cracking the code of human behavior
to drive desired business outcomes

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Step Five: Develop a Relational Culture

The preparation for productive relationships starts long before you face specific challenges. The positive attributes that encourage relational collaboration must be embedded into the team’s culture, which will produce various positive outcomes: Faster decision-making and more innovative thinking; Common team purpose, vision, trust and commitment to success; Peer-to-peer...

Step Four: Embrace Relationship Action Planning (RAP)

Relationship Action Planning ( RAP ) is the act of proactively working to advance relationships with the people most important in achieving your business plans. At the core of every relationship is generosity: Reaching out to other people to be of service. Generosity builds relationship strength quickly. The following steps will help you achieve mutual success, including...

Step Three: Up the Candor

It’s hard to collaborate successfully when people don’t feel enough safety and mutual commitment to speak with candor. Innovation derives from the courage to see things differently, and risk seeing them incorrectly. And risk management – a company’s ability to cut off problems before they metastasize into disaster – relies almost completely on candor: whistle-blowers coming...

Step Two: Shift from Consensus to Collaboration

Continuing from The New We: Why Don't We Have Better Meetings and Step One: Better Meeting Prep , we move to Step Two: Shift from Consensus to Collaboration. The goal of collaboration isn't necessarily to reach consensus. At its worst, consensus is defined as “everyone agreeing with the final decision” with no accountable party, confusion about what was being asked, and...

Step One: Improve Meeting Prep

How to fix the problems introduced in this stream's first post, "Why Don't We Have Better Meetings?" Many of those issues bounce up when a meeting's agenda is, essentially, “Let’s just throw it out there and see what happens.” Above all, get agreement on the larger goal to avoid unnecessary, unspoken tensions and potential restarts. “It’s okay to spend time arguing about which...

Why Don't We Have Better Meetings?

It’s a very good question. After all, the past decade has brought dramatic, and ostensibly people‐focused, transformation to the corporate world. Every week seems to bring a new tech innovation that promises to help us stay in better touch and share information more easily in our increasingly distributed and time-pressured business environment. So why is it in this new era of...